Pickup & Delivery Policy

We are pickup only — we do not post or courier

We do not ship, post or courier avocados. Every order is collected in person from a pickup point you choose at checkout. Avocados bruise and ripen unpredictably in transit, so collecting them keeps the fruit in the condition we want you to receive it in.

All pickup points are in Southwest WA. The current list of locations, with a map and the available dates and times, is shown when you order — see available pickup slots.

What it costs

Pickup is free. There is no delivery fee, handling fee, booking fee or surcharge. The price you see at checkout is the total price in Australian dollars and includes GST where applicable.

How it works

1. Choose your avocados and add them to your cart.
2. Choose a pickup location and a time slot from the available options.
3. Pay online with a card, Apple Pay or Google Pay. Orders are paid in full at the time of ordering.
4. You immediately receive a confirmation page and a confirmation email containing your order number and a QR code.
5. Arrive at your chosen location during your time slot and show the QR code on your phone, or a printout.
6. We hand over your order. That is it — no queue, no paperwork.

Timing

• Pickup slots are fixed windows on a set date, at a set location. The exact start and finish times are shown before you pay and repeated on your confirmation.
• Please arrive within your window. We are at each location only for the duration of that window.
• We hold orders for 24 hours after the end of your pickup window. If you cannot make your slot, email us before it starts and we will move you to the next available one at no charge.
• Slots have limited capacity and can sell out. Availability is shown live at checkout, so a slot that appears is a slot you can book.

What to bring

• Your QR code, on your phone or printed.
• Nothing else. You have already paid, so there is nothing to settle at the pickup point.

Happy for someone else to collect on your behalf? Forward them the confirmation email with the QR code — whoever presents the code gets the order, so only send it to someone you trust.

If we have to change or cancel a pickup

Farming does not always cooperate. If weather, a crop problem or something outside our control means we have to change a location, move a time or cancel a slot, we will:

• Contact you on the email and phone number you gave us, as early as we can;
• Offer you the next available slot at a location that suits you; and
• Give you a full refund if no alternative works for you. You are never out of pocket for a change we made.

If you miss your pickup

If you do not collect your order and do not contact us within 24 hours of your pickup window closing, the fruit is perishable and cannot be held or resold, so the order is forfeited and is not refundable. We would much rather reschedule you — email info@chapposavos.com.au as soon as you know you cannot make it and we will sort something out.

Problems with your order

If your order is short, wrong or not up to standard, see our Refunds & Returns Policy. In short: tell us within 48 hours and we will replace the fruit or refund you.