Refunds & Returns Policy

Our promise

We grow this fruit ourselves and we are not interested in you paying for avocados you cannot eat. If something is wrong with your order, contact us and we will make it right.

When we replace or refund

We will replace the affected fruit or give you a full refund — whichever you prefer — if:

• The avocados arrive bruised, damaged, rotten or otherwise not fit to eat.
• Your order is short, or you received the wrong product or the wrong quantity.
• The fruit does not match how it was described when you ordered it.
• We changed or cancelled your pickup and no alternative slot works for you.

How to report a problem

1. Email info@chapposavos.com.au within 48 hours of collecting your order.
2. Include your order number — it is in your confirmation email.
3. Attach a photo of the fruit if you can. It helps us work out what went wrong in the packing shed.

We respond within 2 business days. Do not return the fruit — it is perishable and posting it back helps nobody. Keep it or compost it; the photo is enough.

How a refund is paid

Approved refunds go back to the original card, Apple Pay or Google Pay account used for the order. We process refunds through Square within 2 business days of approving them. Your bank then typically takes 5 to 10 business days to show the money in your account — that part is out of our hands. We do not issue cash refunds and we do not require you to take store credit.

Cancelling an order

• Before your pickup window starts: email us and we will either move you to another slot or cancel and refund you in full.
• After your pickup window has passed: the fruit has been picked and packed for you and cannot be resold, so an uncollected order is not refundable after 24 hours. See the Pickup & Delivery Policy.

Change of mind

Because avocados are perishable food, we are not able to offer refunds simply for change of mind once you have collected your order. This does not limit your rights under Australian Consumer Law, set out below.

Your rights under Australian Consumer Law

Nothing in this policy limits, excludes or modifies the consumer guarantees in the Competition and Consumer Act 2010 (Cth). Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

The 48-hour reporting window above is how we prefer to handle problems quickly with fresh produce. It does not take away any right you have under the law.

No subscriptions or recurring charges

We do not sell memberships or subscriptions. Every order is a one-off purchase, charged once, at the price shown at checkout. We will never store your card to bill you again, and there is nothing to cancel after you have ordered.

Still not happy?

Email info@chapposavos.com.au and tell us so. If we cannot resolve it between us, you can contact Consumer Protection WA on 1300 30 40 54 or at commerce.wa.gov.au/consumer-protection.